FAQ's
What services do you offer?
We can (and want to) help you in many ways, you can find out more information about what we do here, but in summary:
How much do your bespoke services cost?
This is a tricky one for us to answer because every job is different. As a general rule we charge £25 per hour when we’re making, designing, creating and then we charge materials on top. Our hourly rate increases if we're doing styling or co-ordination work to £30-£50 per hour depending on the job. Some jobs require a deposit before we start working and the remaining balance must be settled before completion of the work/job. All this will be outlaid in your invoice.
What items do you hire?
We have a huge, varied and beautiful stock, which we’ve divided into sections. These are all available to hire and we would love for you to use them for your event. These include things such as; Candlesticks, vases, bottles, décor, fake foliage, backdrops, furniture, table cloths, doilies, fairy lights, lanterns, tipi’s, macrame plant hangers & brass animals, glassware, decanters, jugs, cake stands & water dispensers.
Our stock is a curated mix of handpicked vintage items and handmade treasures. This means our items have character, they may not be what some call ‘perfect’, but that’s what we love about them. They have charm and personality.
Can we come to view items first?
Yes, of course. Our stock is well loved & eclectic so the charm is best appreciated first hand. We are a small business run from a Home HQ, but you are more then welcome to pop by, we’ll always pop the kettle on and welcome you to talk decor and ideas. Appointments need to be booked and best days are Wednesdays, Fridays, evenings and weekends. Pop us a message if you’re interested in viewing anything.
Where are you based?
You can find us in Southsea, on the South Coast in Portsmouth, Hampshire. There is lots of free on road parking at our Home HQ.
How long can we hire the items for?
Having DIY’d a wedding ourselves we understand the last minute stresses of setting up / clearing down so to ease this our typical hire period is 5 days. For an event on a Saturday (aka – The Main Day) you can have the items from the Thursday prior, to the Monday after. If you require a shorter hire period then this can be arranged but will not affect the hire price. We are happy to arrange a longer hire if required for an additional cost (this would be variable dependable on duration/stock/peak times etc)
Do you have a minimum spend?
No. We want to help with glorious events big and small, so whether you are hosting an intimate dinner for 10 or a wedding for 150 we’re here to help you add a little something extra.
Do you deliver/How do I get the items I hire?
If you are local and are able to collect from our Home HQ (PO4) then there is no delivery charge at all. We will arrange a date/time for collections & returns in your hire agreement. If you miss your pre-agreed time slot you may be charged and additional cost (please see our T&Cs for details)
If you’d like us to deliver and collect mileage is charged at 45p per mile. This rate will be worked out and included on your hire agreement and covers the petrol used for the trip. If travel time exceeds 1hr per journey then we will also charge for our time at £10 an hour for 1 / £20 per hour for both. We have a small van and a small trailer, which we are very good at packing, but if what you order requires two trips or larger van hire then you will have to cover the cost of this.
How do I book / Pay?
If you've seen something you like on the Hire page and are interested in hiring something from Lo & Behold Bespoke then give us an email and let us know what items you’re interested in, and the quantity required and we can let you know if they're available on your date(s). We can then provide you with an accurate quote and details on delivery if required. Contact details and delivery/collection preferences will be agreed at this point to ensure we can find you at your venue/home if necessary.
If you are happy with the quote we will then provide you with a hire agreement & invoice. This must be signed and returned to us to complete your booking. At this point we will also outline the replacement cost for items and you’ll be asked to read and agree to our terms of hire.
We require a non-refundable 50% booking fee to confirm any order and reserve your hire period.
The full payment must be paid and received 2 weeks before the event/main day, preferably by BACS (details on hire agreement & invoice).
We cannot deliver or will not release items to you without receipt of full payment.
How should we return items / Do we need to clean items before/after?
If you are packing up / returning items to us please pack all items in original packaging and boxes, if original packaging is not returned you will be charged for replacement. Items must be ready and packed to go at the agreed collection time.
If we are collecting / packing down items for you you will be charged for travel expenses and between 1 / 2 hrs work depending on how much stuff you've hired. (For example fairy lights take along time to pack away properly!)
If hiring glasses/decanters we require these to be washed and dried before packing up and returning to us. Whilst all items are stored in sealed storage boxes, we do recommend washing glasses/decanters prior to use as items may have been in storage for a while.
We launder linen and napkins after use.
Any tape, string or cable ties used to secure items should be removed from lighting strings/foliage etc. before returning.
What is your cancellation Policy?
If you need to cancel, please inform us as soon as possible. If the full balance has been paid and then you wish to cancel we will retain the initial 50% non-refundable deposit, and the remaining amount will be re-paid in full.
What happens if we break or misplace something?
We understand accidents happen so in your hire agreement you’ll find replacements costs for all our items. This covers the cost of us replacing the item, and also the time to do so.
When signing your hire agreement you’ll be asked to read and agree to our terms of hire and therefore agree to pay for damage and loss of items after the event at the prices stated on your invoice.
If any items are damaged or lost during the hire period you will be contacted and invoiced after the event and replacement cost must be received within 7 days.
We accept no responsibility for injury caused to any person during the hire period. All items hired and are the responsibility of the hirer until they are returned.
Can you source items for our event?
Within reason yes… We love new and innovative ideas and inspiration, and always look to increase our eclectic range of stock. If you have an item in mind that we do not yet carry, we may be able to source and procure these for you. This service is offered on an individual client basis, so please contact us to discuss your query.
If there is anything you're still not sure on, give us an email.
Thank you,
Lo & Behold Bespoke X
We can (and want to) help you in many ways, you can find out more information about what we do here, but in summary:
- We can provide you with props to hire. These add detail, interest and personality to your event.
- We can come and style your event using our stock (if hired) or use your own decorations if preferred. We appreciate the limitations some venues have regards access and feel the morning of your celebration should be spent relaxing/enjoying/getting ready not setting up, so we’re happy to do this for you.
- We offer a bespoke design service. If you would like to commission us to make you something bespoke, we’d blooming love that! We can help with stationery, invitations, signs, favours, table plans, badges, goody bags, guest books, gifts, keepsakes etc etc etc... We love new challenges so even if you can’t see we’ve done something before, but you think we may be able to help, give us an email.
- We have a unique support package where we can assist you in your event preparations. We can assist with making favours, accompanying you to appointments, help with vision boards and styling choices.
How much do your bespoke services cost?
This is a tricky one for us to answer because every job is different. As a general rule we charge £25 per hour when we’re making, designing, creating and then we charge materials on top. Our hourly rate increases if we're doing styling or co-ordination work to £30-£50 per hour depending on the job. Some jobs require a deposit before we start working and the remaining balance must be settled before completion of the work/job. All this will be outlaid in your invoice.
What items do you hire?
We have a huge, varied and beautiful stock, which we’ve divided into sections. These are all available to hire and we would love for you to use them for your event. These include things such as; Candlesticks, vases, bottles, décor, fake foliage, backdrops, furniture, table cloths, doilies, fairy lights, lanterns, tipi’s, macrame plant hangers & brass animals, glassware, decanters, jugs, cake stands & water dispensers.
Our stock is a curated mix of handpicked vintage items and handmade treasures. This means our items have character, they may not be what some call ‘perfect’, but that’s what we love about them. They have charm and personality.
Can we come to view items first?
Yes, of course. Our stock is well loved & eclectic so the charm is best appreciated first hand. We are a small business run from a Home HQ, but you are more then welcome to pop by, we’ll always pop the kettle on and welcome you to talk decor and ideas. Appointments need to be booked and best days are Wednesdays, Fridays, evenings and weekends. Pop us a message if you’re interested in viewing anything.
Where are you based?
You can find us in Southsea, on the South Coast in Portsmouth, Hampshire. There is lots of free on road parking at our Home HQ.
How long can we hire the items for?
Having DIY’d a wedding ourselves we understand the last minute stresses of setting up / clearing down so to ease this our typical hire period is 5 days. For an event on a Saturday (aka – The Main Day) you can have the items from the Thursday prior, to the Monday after. If you require a shorter hire period then this can be arranged but will not affect the hire price. We are happy to arrange a longer hire if required for an additional cost (this would be variable dependable on duration/stock/peak times etc)
Do you have a minimum spend?
No. We want to help with glorious events big and small, so whether you are hosting an intimate dinner for 10 or a wedding for 150 we’re here to help you add a little something extra.
Do you deliver/How do I get the items I hire?
If you are local and are able to collect from our Home HQ (PO4) then there is no delivery charge at all. We will arrange a date/time for collections & returns in your hire agreement. If you miss your pre-agreed time slot you may be charged and additional cost (please see our T&Cs for details)
If you’d like us to deliver and collect mileage is charged at 45p per mile. This rate will be worked out and included on your hire agreement and covers the petrol used for the trip. If travel time exceeds 1hr per journey then we will also charge for our time at £10 an hour for 1 / £20 per hour for both. We have a small van and a small trailer, which we are very good at packing, but if what you order requires two trips or larger van hire then you will have to cover the cost of this.
How do I book / Pay?
If you've seen something you like on the Hire page and are interested in hiring something from Lo & Behold Bespoke then give us an email and let us know what items you’re interested in, and the quantity required and we can let you know if they're available on your date(s). We can then provide you with an accurate quote and details on delivery if required. Contact details and delivery/collection preferences will be agreed at this point to ensure we can find you at your venue/home if necessary.
If you are happy with the quote we will then provide you with a hire agreement & invoice. This must be signed and returned to us to complete your booking. At this point we will also outline the replacement cost for items and you’ll be asked to read and agree to our terms of hire.
We require a non-refundable 50% booking fee to confirm any order and reserve your hire period.
The full payment must be paid and received 2 weeks before the event/main day, preferably by BACS (details on hire agreement & invoice).
We cannot deliver or will not release items to you without receipt of full payment.
How should we return items / Do we need to clean items before/after?
If you are packing up / returning items to us please pack all items in original packaging and boxes, if original packaging is not returned you will be charged for replacement. Items must be ready and packed to go at the agreed collection time.
If we are collecting / packing down items for you you will be charged for travel expenses and between 1 / 2 hrs work depending on how much stuff you've hired. (For example fairy lights take along time to pack away properly!)
If hiring glasses/decanters we require these to be washed and dried before packing up and returning to us. Whilst all items are stored in sealed storage boxes, we do recommend washing glasses/decanters prior to use as items may have been in storage for a while.
We launder linen and napkins after use.
Any tape, string or cable ties used to secure items should be removed from lighting strings/foliage etc. before returning.
What is your cancellation Policy?
If you need to cancel, please inform us as soon as possible. If the full balance has been paid and then you wish to cancel we will retain the initial 50% non-refundable deposit, and the remaining amount will be re-paid in full.
What happens if we break or misplace something?
We understand accidents happen so in your hire agreement you’ll find replacements costs for all our items. This covers the cost of us replacing the item, and also the time to do so.
When signing your hire agreement you’ll be asked to read and agree to our terms of hire and therefore agree to pay for damage and loss of items after the event at the prices stated on your invoice.
If any items are damaged or lost during the hire period you will be contacted and invoiced after the event and replacement cost must be received within 7 days.
We accept no responsibility for injury caused to any person during the hire period. All items hired and are the responsibility of the hirer until they are returned.
Can you source items for our event?
Within reason yes… We love new and innovative ideas and inspiration, and always look to increase our eclectic range of stock. If you have an item in mind that we do not yet carry, we may be able to source and procure these for you. This service is offered on an individual client basis, so please contact us to discuss your query.
If there is anything you're still not sure on, give us an email.
Thank you,
Lo & Behold Bespoke X